Switch FAQs
1. Does it need a neutral line? How could I know whether there is a neutral line？
Yes, it needs a neutral line. The best way is to check the actual wires in the switch box, the neutral line is often going to be colored white, but it also may be other colors. If there are multi-gang switches, that has a much higher likelihood of having neutrals.
If there is a wall outlet near the switch, most likely that switch box has a neutral. If your house was built in the mid-1980s or later, there is an excellent chance that you have neutral lines in the box.
Learn how to install our switch(es) efficiently, please check the below YouTube video link: https://youtu.be/Fflvy4I7M6I
Learn how to distinguish wires, this video is for your reference: https://youtu.be/qyAPIui38HE
Suggestion: It's better to make marks with label stickers for wires before removal and replacement.
2. What is the difference between the single-pole switch, dimmer switch, and the 3-way switch?
The single-pole switch is designed to turn on/off the light at only 1 place, but could not control the fan speed or light brightness.
The dimmer switch is designed to turn on/off the light at only 1 place, besides, it also could control the fan speed or light brightness.
The 3-way switch is designed to turn on/off the light at 2 places, but could not control the speed and brightness. The 3-way switch also could be used as the single-pole switch.
3. I have a dual wifi router, How could I use it?
Our smart devices require a 2.4g wifi channel during the initial connection to the app. After a successful connection, you may enable the 5G and the smart devices should work fine.
Please double-check these steps to make sure you are on the 2.4g as a requirement during the initial connection of the device to the app.
Enter the "Wireless Settings (Wireless)" page of the router (the access method is usually on the label at the back of the router).
Find the 2.4Ghz settings page, change the Wi-Fi name (SSID) to "xxx-2.4G", and save the settings.
Find the 5Ghz settings page, change the Wi-Fi name (SSID) to "xxx-5G", and save the settings.
After the name change is completed, you can find the two Wi-Fi names "xxx-2.4G" and "xxx-5G" on the Wi-Fi search page of the mobile phone, then please choose the 2.4G.
Afterwhich, please click forget the network from the Wifi settings of your phone and reconnect with only 2.4G then, kindly connect the smart devices to the app.
If your router is dual-band, or both 2.4Ghz and 5GHz, here is the link for you to change to 2.4Ghz: https://www.youtube.com/watch?v=dV3PR24RzoI
Dimmer switch
- The lights are flickering when I dim them.
- Lights turns on and off by itself.
- The lights won’t dim.
- Automatic switch
Could you kindly try to change bulbs? Actually, there are some dimmable bulbs that we recommend using for our smart dimmer switch. The type of dimmable bulbs that our dimmer can support are Incandescent lamps, Philips, SULVA NIA, relax LED, refresh LED, the Great Value (DAYLIGHT LED Ceiling Fan Bulb, Glass LED General purpose). If LED bulbs, then normal dimmable bulbs. FEIT (OM75DM/930CA) is not compatible with our dimmer right now. Smart bulbs won't work with the smart dimmer switch.
Please try to remove the smart switch from the app and reset it before connecting again.
To remove the device from the app: Open the app- Click the device name -click edit sign (upper right-hand side). Go to the bottom of the screen and click "Remove Device" or "Remove Device -clear data" *If you would like to delete all saved automation/schedule
To reset the device, simply press and hold on to the power button (for about 5-10 seconds). The smart device/switch will blink slowly for AP mode and fastly blink for Easy mode. Please try both modes
Please check the video links for your reference.
AP Mode https://youtu.be/oU8a9KHWXUU
Easy Modehttps://youtu.be/7994iSE-eLM
If the issue persists, please provide the Virtual ID of the smart switch for technical checking. In most cases, a firmware update can fix the issue. Here is the guide for you to find your Virtual ID:
- Please open the Gosund app- click the device's name - and click "edit sign" on the top right of the screen;
- 2. Click "Device Information", then you'll find "Virtual ID". Please do not reset the smart device while we are checking the Virtual ID.
1. There is no indicator light when I press and hold the switch for 5 seconds. Is this a bad switch?
Could you tell us do you have Neutral and Load wires in your wall box and kindly make sure that the wiring's are properly connected? Could you confirm your wiring: white wire - Neutral wire; black wire - Live wire; Red wire - Load wire; Green wire - Ground wire?
Some tips :
- Get a voltage tester. It is cheap and helps a lot in finding cables and for safety.
- Neutral wire (white wire) may be in the back of the box wrapped and unused. You need it for the switch.
- Please do not just connect cables of the same colors. A voltage tester helps a lot. In some case, the red cable from the wall is a live cable that you have to connect to the black cable on the switch and the black cable from the wall (load cable) have to be connected to the red cable on the switch.
- Load wire usually comes from the top of the box (that is the wire that goes to light) and has no current unless the switch is turned on. Output is 110V. Please refer to the attached file for reference and short videos.
Learn how to install our switch(es) efficiently, please check the below YouTube video link: https://youtu.be/Fflvy4I7M6I
Learn how to distinguish wires, this video is for your reference: https://youtu.be/qyAPIui38HE
Suggestion: It's better to make marks with label stickers for wires before removal and replacement.
2. My switch no longer works. It is showing offline in the app and won’t connect again. What steps should I do to make it work again?
Firstly, please remove the switch from the app and reconnect again. To remove the switch from the app: Click the switch’s name -click edit sign (upper right-hand side). Go to the bottom of the screen and click "Remove Device" or "Remove Device -clear data" *If you would like to delete all saved automation/schedule
To reconnect again the smart switch again to the app, please press and hold the power button for 5-10 seconds until the indicator light will rapidly blink for Easy mode, and slowly blinks for AP mode. If your router is dual-band, please ensure to disable your 5g before connecting the switch to the app.
If the issue persists, please provide the Virtual ID of the smart switch for technical checking. In most cases, a firmware update can fix the issue. Here is the guide for you to find your Virtual ID:
Please open the Gosund app- click the device's name - and click "edit sign" on the top right of the screen;
Click "Device Information", then you'll find "Virtual ID". Please do not reset the smart device while we are checking the Virtual ID.
3. My switches will not connect to the app. The indicator lights can blink slowly or rapidly but the app is not finding the switch. It works as a normal switch only. Can you help me?
Please check these steps to make sure you are on the 2.4g as a requirement during the initial connection of the device to the app.
Enter the "Wireless Settings (Wireless)" page of the router (the access method is usually on the label on the back of the router).
Find the 2.4Ghz settings page, change the Wi-Fi name (SSID) to "xxx-2.4G", and save the settings.
Find the 5Ghz settings page, change the Wi-Fi name (SSID) to "xxx-5G", and save the settings.
After the name change is completed, you can find the two Wi-Fi names "xxx-2.4G" and "xxx-5G" on the Wi-Fi search page of the mobile phone, then please choose the 2.4G. After which, kindly connect the smart switches to the app via AP or Easy mode.
4. There was a power outage and when the power is up and running, my switches no longer work. Why are these not connecting automatically to the app after the power outage?
After the power is turned off, the device should automatically reconnect.
However, because the router itself will take a certain time to restart and restore the network when the connection times out, it will also cause the reconnection to fail. If there are too many devices connected to the router, some devices will fail to reconnect. In such a case, you just need to reconnect the smart devices to the app.
To reconnect again the smart switch again to the app, please press and hold the power button for 5-10 seconds until the indicator light will rapidly blink for Easy mode, and slowly blinks for AP mode. If your router is dual-band, please ensure to disable your 5g before connecting the switch to the app.
5. I changed my router/modem and now none of my smart switches will connect to the app. Is there a fix for this?
Thanks for your email. Do not worry, we got your back on this. Please make sure your new router is 2.4g. If it is dual-band, please disable the 5G in the meantime. Please check these steps to make sure you are on the 2.4g as a requirement during the initial connection of the device to the app. Enter the "Wireless Settings (Wireless)" page of the router (the access method is usually on the label on the back of the router). Find the 2.4Ghz settings page, change the Wi-Fi name (SSID) to "xxx-2.4G", and save the settings.
Find the 5Ghz settings page, change the Wi-Fi name (SSID) to "xxx-5G", and save the settings.
After the name change is completed, you can find the two Wi-Fi names "xxx-2.4G" and "xxx-5G" on the Wi-Fi search page of the mobile phone, then please choose the 2.4G. After which, kindly connect the smart devices to the app via AP or Easy mode. Please refer to the short videos below. We hope this helps.
AP mode :
Easy mode :
6. One of my switches no longer works. It no longer has the indicator light when I press and hold the power button? Is the switch dead now?
Do not worry, please send an email to us, we'll get your back on this. Could you please tell us what appliance you have connected to the switch? Our smart switch supports 100-240V and can only handle up to 1,650 watts. If more than that, the smart device’s life expectancy will shorten and eventually will fail.
Please also try these steps. Reset the device, simply press and hold on to the power button (for about 5-10 seconds).
We hope this helps.
7. My wall wiring does not have 4 wires, only 2 or 3. Can this switch work in my house?
We are sorry, we have stated on both page and manual to not buy the smart light switch if there is no load and /neutral wire in the wall box. Our switch installation requires 4 wires. Please check if there is a capped wire at the back of your wall box. It may be a load/neutral wire.
Or if it is not possible for you to ask a technician to add the neutral/load wire, please contact Amazon for a return.
8. I have a dual-band router, can you let me know how to check if my router is using the 2.4G?
Please try these steps. Enter the "Wireless Settings (Wireless)" page of the router (the access method is usually on the label on the back of the router). Find the Wifi settings.
Find the 2.4Ghz settings page, change the Wi-Fi name (SSID) to "xxx-2.4G", and save the settings.
Find the 5Ghz settings page, change the Wi-Fi name (SSID) to "xxx-5G", and save the settings.
After the name change is completed, you can find the two Wi-Fi names "xxx-2.4G" and "xxx-5G" on the Wi-Fi search page of the mobile phone, then please choose the 2.4G. Afterwhich, kindly connect the smart devices to the app.
9. I accidentally bought a 3-way switch, can I use this for my single-pole wall wiring setup?
Yes, you can connect it to a single pole. Please follow these steps.
1 Put the 3 screws provided in the 3 small holes in the top.
2 Place the line wire in the middle of the three holes and put the load wire in either of the traveler holes.
3 Connect the ground wire to the green wire on the Gosund 3-way switch.
4 Connect the white wire from the Gosund 3-way switch to the outlet’s exposed Neutral wires. Securely screw them together inside the wire nut.
5 Power on the circuit breaker, and check if the light on the front of the switch is blinking.
Important Note: LED bulbs and ceiling fans can not work with Gosund 3-way smart switch when it is connected as the single-pole switch.
10. How do I install the 3-way switches? There are only 2 wires from your switches.
The 2 wires from our smart switch are Neutral and Ground. On your wall wirings, you must have ground, neutral, traveler 1, traveler 2, and live/hot load wire. Please see an attached short video for reference.
https://www.youtube.com/watch?v=5EvY9K6p9wo&t=87s
11. Can this switch supports 240v?
Yes, it can. Our smart switch supports 100-240V and can only handle up to 1,650 watts. If more than that, the smart device’s life expectancy will shorten and eventually will fail. Please make sure you only use it within the product’s wattage.
Lastly, please make sure you have neutral and load wires from your wall wirings.
Learn how to install our switch(es) efficiently, please check the below YouTube video link: https://youtu.be/Fflvy4I7M6I
Learn how to distinguish wires, this video is for your reference: https://youtu.be/qyAPIui38HE
Suggestion: It's better to mark with label stickers for wires before removal and replacement.
12. Do you have a multi-gang wall plate?
Thanks for your email.
Sorry, we do not have multi-gang wall plates.
We can suggest buying a screw-less wall plate. Some of our customers did like this and it worked.
We hope for your kind understanding.
13. My switch blinks red and green. What does it mean?
The reason for that is you have not connected it to the wifi. After your wiring, the green light indicator flashes. If you press it like a normal switch, then it won't show a green light indicator again.
So our suggestion is: Under Wifi conditions, you reset it by pressing the button for 5 seconds until the indicator rapidly flashes green which is the Easy mode. In AP mode, the indicator will blink slowly. Simply press and hold the power button again so the indicator light will change from fast blinking to slow blinking or vice versa.