Shipping Policy

WHAT DELIVERY OPTIONS DO I HAVE?


STANDARD DELIVERY:

3-5 business days

 FREE on orders over $30


Standard delivery is free for orders $30. The discount applies automatically at the checkout.


During peak seasons and promotional sales, delivery might take a little longer.


WHERE DOES GOSUND DELIVER?

Amazon functions as our logistics partner to ship out Gosund products. They will choose the carrier that they think works best for our customers.

USA, UK, Germany, Italy, Spain only

Thank you for your understanding.


HOW CAN I TRACK MY ORDER?


Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched on business days. Please note: this can take longer during promotional sales.


As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available.


You will also be able to track your order in your account.


TAX AND DUTIES

Taxes and duties are calculated according to your shipping destination and itemized on the Checkout page. Make sure you select your location to view the correct local market pricing, delivery times and shipping costs.

We ship to all locations on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.

I ORDERED MORE THAN ONE ITEM. WILL THEY ALL BE DELIVERED AT THE SAME TIME?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

CAN I CHANGE THE DELIVERY ADDRESS OF MY PACKAGE AFTER IT HAS BEEN SHIPPED OUT?

Unfortunately, we cannot change the shipment once the product is en route.

WHAT DO I NEED TO DO WHEN I RECEIVED A DIFFERENT PRODUCT THAN WHAT I ORDERED?

Please contact customer support at support@gosund.com.