How to Pair with the APP
- Download the APP by scanning QR or searching. （Android5.0 or iOS 13.0 or above）
- Turn on the plug and put it close to the router when start pairing with APP. Set your Wi-Fi as 2.4G Wi-Fi for successful pairing）
- Press and hold the power button for 5-10 seconds until the indicator light will rapidly blink fast, EZ mode is available and wait for connected.
Or try the second way, re-press and hold the on/off button for 5 seconds when the indicator blinking fast, then indicator light become blinking slow, AP mode is available and wait for connected.
- Note: When the socket changed network environment, you need to restore the factory settings (Remove the socket from outlet and plug in again, press and hold on to the power button for about 5-10 seconds), and then reconnect to the network
- Only support 2.4Ghz WiFi while connecting with APP. Apply to home appliances which Max load power1200W,10A, please check the load of your appliance before plugging in.
- Once connected, you can use your phone via 4G or 5G Wi-Fi to turn on/off the smart plug anywhere, Please keep the smart plug stay on 2.4G Wi-Fi range always.
Tips for Quick Connection:
- If the indictor doesn't flash when you plug in the smart plug for first connection, please hold a 5-10 seconds press on the button of your smart plug and see if it's start flashing.
- If the smart device can't be connected to Wi-Fi, please long press On/Off button for 5~10 seconds to reset the smart plug or change the Easy mode to AP mode which is more compatible.
- The smart socket only works with 2.4 Ghz network. If your router broadcasts both 2.4 and 5 Ghz, please selected the 2.4 Ghz network with the app.
- Please try to make your smart outlet and router as close as possible when first connection, you can change the place after connecting successfully.
Estimated deliverv time is 3-5 business,Once an item has been shipped, you will receive a shipment notification email.
Amazon functions as our logistics partner to ship out Gosund products. They will choose the carrier that they think works best for our customers.
If your ordered more than one item. We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product.
Return and Exchange Policy
If your order has been processed,we provide return and refund service under the following conditions
1. Please contact our customer service within 14 davs upon receivina the packaae if you wish to return items (date of arrival accordina to trackina information)
2. Returned items must be unopened and in good condition.
3. We do not accept items that are damaged, opened, used, or expired. It is the customers' responsibility to cover the return shipping cost.