1. I cannot connect the smart lamp to the app. I am on 2.4 G

First, please make sure you have the correct app which is Gosund app.

Here are the direct download links of the app for your reference:

Gosund app

For iOS: https://smartapp.tuya.com/gosundsmart

For Andriod: https://play.google.com/store/apps/details?id=com.gosund.smart

Please check these steps to make sure you are on the 2.4g as a requirement during the initial connection of the device to the app.

Enter the "Wireless Settings (Wireless)" page of the router (the access method is usually on the label on the back of the router).

Find the 2.4Ghz settings page, change the Wi-Fi name (SSID) to "xxx-2.4G", and save the settings.

Find the 5Ghz settings page, change the Wi-Fi name (SSID) to "xxx-5G", and save the settings.

After the name change is completed, you can find the two Wi-Fi names "xxx-2.4G" and "xxx-5G" on the Wi-Fi search page of the mobile phone, then please choose the 2.4G.

Check if your wifi name and password are entered correctly and try to remove the wifi extender.

Make sure to keep the router closer to the device when connecting to the app.

After which, kindly connect the smart device to the app.

Insert the adapter into the socket to power the lamp.

Open the Gosund app-  Click Add device or + sign at upper right-hand side of the screen- click Lighting - Bedside lamp

Make sure the lamp is flashing slowly for AP mode and confirm on the app. Fast flashing is for Easy mode. To change the mode, please press and hold the lamp’s power button for 5-10 seconds.

2. The bedside lamp is offline

Could you please try to unplug the lamp, remove it from the app and reset it before connecting again.

To remove the device from the app: Open the app- Click the device name -click edit sign (upper right-hand side). Go to the bottom of the screen and click "Remove Device" or "Remove Device -clear data" *If you would like to delete all saved automation/schedule

To reset the device, simply press and hold on to the power button (for about 5-10 seconds).

It will blink rapidly for Easy mode and blinks slowly for AP mode. We hope this helps.

If the issue persists, please help us in getting the virtual ID of the smart devices for technical checking.

To find the Virtual ID, please open the app- click the device name - and click "edit sign"  on the top right of the screen; Click "Device Information", then you'll find "Virtual ID".Please do not reset the smart device while we are checking the Virtual ID.

Thank you for your patience.

3. Lamp is flashing 

The flashing that you mentioned is the pairing mode if the smart device is not yet connected to the app. Please follow these steps and see if it makes any difference.

Check if your router is on the 2.4g as a requirement during the initial connection of the device to the app.

Enter the "Wireless Settings (Wireless)" page of the router (the access method is usually on the label on the back of the router).

Find the 2.4Ghz settings page, change the Wi-Fi name (SSID) to "xxx-2.4G", and save the settings.

Find the 5Ghz settings page, change the Wi-Fi name (SSID) to "xxx-5G", and save the settings.

After the name change is completed, you can find the two Wi-Fi names "xxx-2.4G" and "xxx-5G" on the Wi-Fi search page of the mobile phone, then please choose the 2.4G.

Check if your wifi name and password are entered correctly and try to remove the wifi extender.

Make sure to keep the router closer to the device when connecting to the app.

After which, kindly connect the smart device to the app.

Insert the adapter into the socket to power the lamp.

The smart device will flash slowly in AP mode while it will flash rapidly in Easy mode. The flashes or mode can be changed when you press and hold the power button of the lamp for 5-10 seconds

Open the Gosund app, please Click Add a device or the + sign, select Lighting - Bedside lamp

Then, please follow the steps on the app to connect the lamp successfully.