How the smart bulb to connect my wifi ?
1) Make sure the bulb is powered on and the connected network is 2.4Ghz only
2) Switch smart bulbs on/off for 3 times (pls wait 1 or 2 second for each switch) to enter EZ Mode, you will find the smart bulb flashes quickly
If the smart light bulb flashes slowly, choose AP mode. Details pls refer to our AP mode connection video
3) Click "+" to add device, select the Lighting (Wi-Fi) to connect
4）Select a Wi-Fi network and enter the password of the network
If your router is dual-band, ensure that 2.4G and 5G networks have different network names - SSID. (2.4G Only)
For the first connection, ensure that the smart phone and the smart bulb are in the same Wi-Fi environment, and the Wi-Fi connection distance is 50ft. Near the bulb to your phone while connecting.
If steps failed, please unscrew the bulbs and follow the APP connection steps to reconnect it.
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If your ordered more than one item. We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product.
Return and Exchange Policy
If your order has been processed,we provide return and refund service under the following conditions
1. Please contact our customer service within 14 davs upon receivina the packaae if you wish to return items (date of arrival accordina to trackina information)
2. Returned items must be unopened and in good condition.
3. We do not accept items that are damaged, opened, used, or expired. It is the customers' responsibility to cover the return shipping cost.
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